Terms and condition

Terms and condition

Return & Replacement Policy – CaseClick Your satisfaction matters to us. If something isn’t right, we’re here to help.

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Information We Collect

You can request a return or replacement if:
    •   You received a damaged or defective product
    •   You received a wrong product
    •   The product is missing items
   
Return Window
    •   Requests must be raised within 24 hours of delivery
    •   Products must be unused, in original condition, and with original packaging

Non-Returnable Items
    •   Products damaged due to customer misuse
    •   Items returned without original packaging

Replacement Process
    •   Approved replacements will be shipped within 2–3 business days
    •   No additional shipping cost for eligible replacements
   
Refunds
    •   Refunds (if applicable) will be processed after product inspection
    •   Amount will be credited to the original payment method

How to Raise a Return Request

Email us at support@caseclick.in with:

  • Order ID
  • Product images or video (if damaged/incorrect)
  • Reason for return

Thank you for trusting us with your personal information. We are committed to protecting your privacy as you enjoy shopping for your favorite smartphone accessories with us.

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